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| Shipping & Delivery |
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| We normally ship your order within 6-10 business days. We know how hard it is to wait for a package, especially our wonderful items! We do offer Express Delivery. Please see the Shipping & Delivery chart below: |
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| Merchandise Total
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Standard Delivery
(6-10 days)
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Express Delivery
(3-4 Days)
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| $0-$25.00
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$7.95
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$13.95
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| $25.01-$45.00
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$10.95
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$14.95
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| $45.01-$65.00
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$13.95
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$19.95
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| $65.01-$90.00
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$15.95
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$21.95
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| $90.01-$150.00
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$18.95
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$24.95
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| $150.01-$200.00
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$21.95
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$24.95
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| $200.01 & Above
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FREE SHIPPING **
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| **Free shipping does not include shipping of oversize items. Oversize shipping prices are located in the item description.
NOTE: Oversize items are only available for delivery within the continental 48 states. |
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| DELIVERY METHODS: We ship via UPS, Fed-Ex, or USPS.
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| INTERNATIONAL ORDERS: If you would like to place an international order, please call (770) 734-0082 or fax (770) 734-0232.
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| Payment & Sales Tax
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PAYMENT METHODS: We accept the following credit cards through Pay Pal: American Express, MasterCard, Visa, Discover. Debit Cards are also accepted if they have a Visa or MasterCard logo.
You do not need to have a Pay Pal account in order to pay us through Pay Pal, but if you do have a Pay Pal account, you can also pay us by
Echeck.
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| SALES TAX: If we ship your purchase to Georgia we must collect sales tax. The Sales Tax Rate in Georgia is 7% except for Atlanta, GA zip codes beginning with 303,311 and 399, in which case the Sales Tax Rate is 8%.
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RETURNS: Our products are guaranteed to please. If you are not happy with your purchase we will exchange your item or refund your money. You can return product to us within 30 days of receiving your order.
When you receive your order please inspect it carefully. If it is damaged we will replace the item.
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| PLEASE FOLLOW THESE STEPS TO RETURN AN ITEM:
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- Complete the reverse side of your packing slip marked EXCHANGE/RETURNS.
- Carefully repackage the item using the packing materials received in the box.
- Cut out the label on the front of the packing slip and attach to the front of the box.
- Return the package Prepaid to us using UPS, Fed-Ex, or parcel post.
Be sure to save the tracking number of the box. We cannot accept COD returns.
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| We will ship your exchange immediately or in the case of a return, we will issue a credit to your
Pay Pal account (excluding shipping) when we receive the item. |
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| Privacy Policy |
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| Victoria Albert Company is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business: |
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- Acquisition of Information: We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
- Our Employees and Privacy: We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
- Security Measures: We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
- Disclosure to Third Parties: We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer or it is necessary to process transactions and provide our services.
- Privacy and Our Business Partners: When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
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| If you have questions about this privacy policy, please send an e-mail to: help@victoriaalbertcompany.com |
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| Wholesale Orders |
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| If you are interested in reselling our products in your store, please fax a copy of your resale tax certificate to us at (770) 734-0232. Or give us a call at (866) 882-0082. We would welcome talking to you. |
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